Returns and Exchanges

Purchasing a piece of filigree jewelry is both an emotional and financial investment. We know that shopping online can sometimes leave you unsure about finding the perfect size or how a piece will fit your personal style. At Love it Portugal, we want you to feel completely confident and at ease with your choice. That is why we go beyond the standard legal requirement, offering an extended and transparent policy to ensure your piece of jewelry is exactly the keepsake you envisioned.

 

1 – Can I return or exchange an item at Love it Portugal?

Yes. You can return or exchange any item purchased from Love it Portugal within an extended period of 30 calendar days after receiving your order. This exceeds the legal minimum of 14 days required for online purchases, offering greater flexibility to our customers. To be eligible for a return or exchange, all items must be undamaged and in their original condition:

  • The jewelry must not show any signs of wear.
  • It must include all original packaging and be in perfect condition.

2 – Exchanges for Size or Style Preference - What is the process and cost for exchanges?

If your jewelry is not the right size or simply doesn't suit your style, you can initiate an exchange by sending an email.

  • Email us at info@loveitportugal.com before shipping your return, explaining the reason for the exchange so we can guide you on the next steps.
  • In this case, return shipping costs to Love it Portugal are the responsibility of the customer.
  • We recommend using a traceable shipping service (such as Registered Mail or a reliable Courier), as we cannot be held responsible for lost packages unless signed for by our team.
  • An exchange requires returning the original item and placing a new order of equal or greater value.
  • Returns must be shipped to Love it Portugal’s Central Warehouse address listed in Section 5 below.
  • Once we receive your item, we will notify you and begin processing your exchange. Your new piece will be shipped within 5 business days.

 

3 – Defective Items – How to proceed?

We sincerely apologize for any inconvenience. If your Love it Portugal jewelry arrives with any defect or flaw, our brand takes full responsibility.

  • Email us at info@loveitportugal.com before sending the item back, briefly describing the issue so we can instruct you on how to proceed.
  • Our team will arrange the best way to handle the pickup or return of the damaged item with you.
  • In this specific case, return shipping to our Central Warehouse and all transport costs will be fully covered by Love it Portugal.

 

3.1 – How and when will my refund be processed?

Returns are processed within approximately 5 business days after the items are received and inspected at our facilities.

Once the inspection is complete, we will send you a confirmation email, and our support team will reach out to issue your refund.

Refunds are processed using the original payment method:

  • Multibanco and MB WAY: You will be asked to provide your IBAN/NIB. The bank transfer is executed immediately.
  • PayPal: The refund will be issued to the PayPal account used for the purchase.
  • Credit Card: The refund usually takes about 3 to 5 business days to appear on your bank statement.
  • Apple Pay: The refund is automatically credited back to the digital card linked to your Apple Pay wallet.
  • Shopify Payments: The refund is automatically credited back to the digital card linked to your Shopify wallet.

 

4 - Taxes and Customs Duties (Purchases Within the European Union vs. Outside the European Union) – Can I be reimbursed?

  • Within the EU: All sales taxes are included in your refund or exchange if the order was shipped within the European Union.
  • Outside the EU: Any customs duties and local taxes are non-refundable by Love it Portugal.

 

5 – Central Warehouse Address for Returns

Love it Portugal manages its warehousing and logistics operations through a specialized partner, GARLAND LOGISTICS. All returns must be shipped to:

Garland Logistics, Lda

ATT: LOVE IT PORTUGAL

Rua Eng. António Ricca Gonçalves, nr. 307

Z.I. da Maia I, Sector VIII, Gemunde

4475-298 Maia

Portugal

 

6 – Customer Support Contacts for Returns

a -Email: Send an email to info@loveitportugal.com

b – WhatsApp: You can also contact us at: +351 939 846 579